Book Online

Privacy Policy

Effective Date: February 12, 2026

Kinect Physiotherapy & Wellness is located in Alberta, Canada. This Privacy Policy explains how we collect, use, and protect personal information through this website and related communications.

This policy is intended to align with Alberta privacy requirements, including the Personal Information Protection Act (PIPA). Where health information is collected or managed as part of clinical care, applicable Alberta health privacy requirements, including the Health Information Act (HIA), may also apply.

Information We Collect

  • Contact details you provide voluntarily (for example, name, phone number, and email address).
  • Booking-related details submitted through our online booking provider, Jane App.
  • Basic website usage information such as IP address, browser type, and visited pages.

We ask that you do not submit detailed clinical information through general web forms or email.

How We Use Information

  • To respond to inquiries and provide requested services.
  • To manage bookings and clinic operations.
  • To improve our website and service delivery.
  • To meet legal, regulatory, and professional obligations.

We do not sell personal information.

Disclosure and Service Providers

We may share personal information with trusted service providers who support our operations (for example, website hosting or booking systems), only as needed and subject to appropriate safeguards.

Information may also be disclosed where required or permitted by law.

Online Booking (Jane App)

We use Jane App for online appointment booking at kinect.janeapp.com. When you book through Jane App, the information you provide there (for example, contact details, booking details, and any intake form information) is processed through Jane App to support scheduling and clinic operations.

Jane App acts as a service provider for our booking workflow. Their platform privacy and security practices apply to information you submit directly in Jane App. You can review their policy at jane.app/legal/privacy-policy.

Retention and Security

We retain personal information only for as long as necessary for business and legal purposes.

We use administrative, technical, and physical safeguards that are reasonable for the sensitivity of the information. No internet transmission or storage method is completely secure, but we work to reduce risk.

Your Privacy Rights

You can request access to your personal information and request corrections where appropriate, subject to legal limits.

To make a privacy request, contact our Privacy Officer using the details below.